CUSTOMER SERVICE WITH A SMILE
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- First impression of any customers is founded on the initial moment of contact. How you handle your customers can directly affect your individual goals as well as your teams and companys performance.
- This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, improve customer relationships and secure an overall competitive advantage through customer service excellence.
BENEFITS
- You will learn how to deliver a better, faster and more superior customer service
- Gain a greater understanding of customer needs and expectations,
- Have the confidence to deal with any situation in a professional and personal way
- Apply the rules of good customer service leadership to achieve a competitive edge for your business and increase customer retention
- Over deliver on all your customers’ needs and expectations
- Create and sustain customer loyalty through exemplary customer service
COURSE OVERVIEW
- The benefits of creating and presenting a professional image with a smile.
- The essential communication skills
- Developing confidence and basic assertiveness.
- Step-by-step procedure for conducting a customer service transaction.
- Focusing on customer service success and understanding how it creates revenue
- Techniques for listening to customers and gaining a better understanding of their needs
- Handling difficult customer situations in a positive manner.
- Turning complaints into opportunities.
- Responding effectively to specific customer behaviours
- Customer Satisfaction
If you would like to speak to one of our Experienced Training Advisors then call us today on 012613051 or email us at advice@macconsulting.ie
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