REJUVINATING THE HOSPITALITY & TOURISM INDUSTRY
Course Location:
- This course has been designed to help those who work in the hospitality and tourism Industry to bring back the warmth of Irish Greeting and the service with a smile.
- Always remember people will not remember what you said, or what you did, but they will always remember HOW YOU MADE THEM FEEL
BENEFITS
- Quality customer experience
- Returning Customers
- Self satisfaction – smiling from within
- Increasing profits
- Immediate Customer buy-in
- Customer service with a smile
- Having a better understanding and knowledge of the Hotel & Hospitality Market
Course Overview
- Motivation and Confidence building
- Powerful Communication
- Understanding the principle that “people buy from people first”
- Exploring Travel & Tourism Business Ideas
- Understanding the Hotel & Hospitality both Nationally and Internationally
- Custom service with a smile
- Cultural Awareness
- Philosophy & Practice
- The warm welcome – Irish Hospitality at its best
If you would like to speak to one of our Experienced Training Advisors then call us today on 012613051 or email us at advice@macconsulting.ie
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